Refunds Policy

Refund Policy

Firstly please understand that our jewellery items are custom made as the different pearls are added making them unique. 

Open at home orders which would contain oysters with the cages (as do not require mounting) to UK customer only due to importation requirements. If you choose to open oysters at home, you agree that you will wear gloves, and that no refunds or exchanges will be given for any discoloured or poorly shaped pearl, or if the oyster does not contain a pearl. The oyster shell and meat will need to be disposed of in your household waste. DO NOT EAT as not fit for human or animal consumption 

Cancellations of orders can not happen after the oyster has been opened. Oysters are selected randomly to ensure it is kept fair to all customers. Please ensure you have read all the descriptions carefully, if need further assistance please contact us at

Endlesspearls@hotmail.com 

Damages and issues

Once you have received your items in the post, please inspect them carefully. If there are any faults or damages please contact us within 48 using our email Endlesspearls@hotmail.com. Please include your order number, what the issue is and photographic evidence. This ensure that we can help you rectify any issues quickly. 

Any of the jewellery that requires us to mount the pearl will have a 30 day warranty from us from the date of delivery. 

You can ensure your jewellery and pearl last longer by doing the following:

• Being the last item you put on and the first item you take off
• Not wearing them in the shower or water
• Not spraying them with perfume, body spray or hairspray products
• Storing them in them away from direct sunlight

Refunds 

Once we have checked over all the information provide will let you know if an exchange or refund has been approved. If a refund has been approved it will return on the payment method you provided when placing your order. Please can we remind you that this does take some time from the back or the credit card company to process.